Custom floral arrangements are not typically eligible for return, as they are made-to-order and perishable. However, we are committed to ensuring your satisfaction. If you experience any issues with your order, we will work with you to find a solution, which may include a replacement, enhancement, or a full refund. These resolutions will be handled on a case-by-case basis, depending on the specific circumstances. Please reach out to us with any concerns, and we will do our best to make it right.